Edit your saved connection in Cyberduck, and under 'Connect mode:' select 'passive' or 'active' (try both). Another thing you can try is changing the connection mode from 'active' to 'passive' or vice-versa. Service providers that define connection profiles and open an issue to request the connection profile to be added to the default repository. If that connects, then it may be something with Cyberduck. Disabling the checkbox deactivates the connection profile for the currently used application. Since Mountain Duck and Cyberduck refer to the same application support directory the connection profiles are shared between both applications. FTP Passive mode can avoid firewall connection drop related issues. In order to prevent FTP Server initiating a Data channel connection back to FTP Client, passive FTP (using PASV command) is used.
The profile will be downloaded and saved in the “Profiles” folder of the application support directory right away. FTP Passive mode is used to avoid the FTP Server initiating a TCP three-way handshake to the FTP Client. To install a connection profile simply enable the corresponding checkbox. You can either scroll through the list of profiles or use the Search function. This should make it much easier to connect to various hosting and cloud storage service providers without the need to lookup connection details other than credentials.
Cyberduck 8 and Mountain Duck 4.8 introduce a new Profiles preferences tab that allows to install additional connection profiles on demand.
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